Questions About Account Rights and Terms
You can request account closure through your account settings or by contacting support. Any remaining balance will be withdrawn to your verified payment method. Closed accounts cannot be reopened, but you may create a new account later if you meet eligibility requirements.
If a deposit or withdrawal did not process correctly, contact support with your transaction ID. We will investigate with the payment provider and confirm the status. JazzCash, Easypaisa and Raast disputes are handled by those providers within their own terms.
We retain account and transaction records for at least seven years for legal and regulatory compliance. Personal data used for verification is kept during this period. After seven years, records are archived unless local law requires longer retention.
Your withdrawal is verified and sent to your registered wallet with that provider. The provider then holds your money according to their own security standards. We do not hold funds after the withdrawal is processed; the provider manages delivery to your account.
Your account is protected by your login credentials and phone verification. If you suspect unauthorised access, change your password immediately and contact support. We will review account activity and help you secure it further.
Yes. Log into your account, go to Payment Settings and add or update your JazzCash, Easypaisa, Raast or Bank Transfer details. Changes take effect for your next transaction. Support can help if you need to update a wallet tied to a different phone number.
If we suspend or close your account, we will explain why. You can contact support to request a review of the decision. Disputes are handled according to our terms and applicable local law. Support will guide you through the process.
