Privacy & Data Protection FAQs
Your account stays active and all data is retained as long as your account exists. We don't automatically delete inactive accounts. If you want to close your account and remove your data, contact support in writing with your account details.
Yes. Log in to your account, open Account History, and view all deposits, withdrawals, and gameplay records. You can export your transaction history as a file by requesting it from support; we'll send it within 5 working days.
We store encrypted versions of your linked payment methods so you don't have to re-enter them. You can delete any linked wallet from Account Settings anytime. Deleted payment links are removed from our system within 24 hours.
Only you can view your full account activity. Our support team can see your deposit, withdrawal, and login records when helping you verify your identity or investigate disputes. Game history is visible only to your account.
Your winnings and payouts are treated the same way as deposits: encrypted, verified, and processed through the same secure payment rails. When you withdraw, the withdrawal is recorded in your account history and tied to the payment method you used.
Email support with a request to permanently close your account. We'll verify your identity, process your closure within 5 working days, and remove your personal data from active systems. Transaction records required by law are kept in archive.
No. We don't sell your data to advertisers or marketing companies. We don't share your wallet, betting history, or contact details outside our payment processors and legal partners. Your privacy is not a revenue stream for us.
